Holiday Shipping Deadlines
Due to the unprecedented number of orders placed by our fellow spice enthusiasts during our Black Friday - Cyber Monday Sale, we’ve had to do a bit of adjusting with our Christmas Delivery Cut Off date. In order to ensure guaranteed delivery by Christmas, orders must be placed by 11:59PM PST on Friday December 4th. We realize this is a tight deadline, and we appreciate your patience and understanding as we attempt to get everyone’s small batch, hand-packed, spices out the door in a timely manner.
USPS Delivery Delays
The United States Postal Service (USPS) is experiencing staff and funding shortages because of Covid-19. We’ve seen frequent shipping delays after packages leave our factory. All orders qualifying for free shipping are shipped using the USPS. We recommend placing time-sensitive orders early and giving yourself enough transit time for your holiday gifts.
How long will It take for my order to ship?
We typically get orders out the door in 2-5 days before shipping. Big sales and holiday season (it’s finally here!) can slow us down some (typically to a 10-14 day fulfillment, before shipping), but our amazing shipping team works super hard to get orders from our spice factory and to your door as fast as they can.
I’m ordering multiple items as gifts. Can I ship items to different addresses on the same order?
We can’t wait to mindblast all your gift recipients! Unfortunately, we can't split orders to multiple shipping addresses. So each shipping address must be its own order and meet the $25 minimum to qualify for free shipping.
I got my shipment confirmation email. When will I receive my order?
Shipping times can be difficult to estimate, especially during the holiday season, and vary depending on how far you are from our factory in Asheville, NC. Typically, orders shipped in the contiguous states take 3 to 7 days to arrive.
I got a delivery confirmation email, but I don’t see my spices. What gives?
Bummer! If it’s been less than a day, please hang tight. Sometimes shipping carriers scan items as delivered before they arrive to you but they are usually not too far behind. Check in with your neighbors to see if they got your package by mistake (or even stole ‘em on purpose — who could resist that aroma!). If your order doesn’t show up in a couple days, write us at email@example.com and we’ll try and track down your spices or get a replacement package sent your way.
My tracking number shows no movement. What’s going on?
There could be a couple of different reasons but most of ‘em are pretty boring. If you see no movement for 48 hours, reach out to our Customer Care team. We’re here for you!