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FREE SHIPPING on all orders over $49

Shipping Policies & FAQs

USPS Delivery Delays

The United States Postal Service (USPS) is experiencing staff and funding shortages because of Covid-19. We’ve seen frequent shipping delays after packages leave our factory. All orders qualifying for free shipping are shipped using the USPS. We recommend placing time-sensitive orders early and giving yourself enough transit time for your holiday gifts. 


How long will It take for my order to ship?

We typically get orders out the door in 2-5 days before shipping. Big sales and holiday season can slow us down (typically to a 10-14 day fulfillment, before shipping), but our amazing shipping team works super hard to get orders from our spice factory and to your door as fast as they can. 


I’m ordering multiple items as gifts. Can I ship items to different addresses on the same order? 

We can’t wait to mindblast all your gift recipients! Unfortunately, we can't split orders to multiple shipping addresses. So each shipping address must be its own order and meet the $49 minimum to qualify for free shipping. 


I got my shipment confirmation email. When will I receive my order?

Shipping times can be difficult to estimate, especially during the holiday season, and vary depending on how far you are from our factory in Asheville, NC. Typically, orders shipped in the contiguous states take 3 to 7 days to arrive.


I got a delivery confirmation email, but I don’t see my spices. What gives?

Bummer! If it’s been less than a day, please hang tight. Sometimes shipping carriers scan items as delivered before they arrive to you but they are usually not too far behind. Check in with your neighbors to see if they got your package by mistake (or even stole ‘em on purpose —  who could resist that aroma!). If your order doesn’t show up in a couple days, write us at customercare@spicewallabrand.com and we’ll try and track down your spices or get a replacement package sent your way. 


My tracking number shows no movement. What’s going on?

There could be a couple of different reasons but most of ‘em are pretty boring. If you see no movement for 48 hours, reach out to our Customer Care team. We’re here for you!

 

What's the return & refund policy?

RETURNS

If you purchased a Spicewalla item you would like to return here’s the deal:
- Let us know within 72 hours of receiving your package
- Must return within 30 days of purchase
- Must be unopened and in original packaging

Original shipping and handling fees are nonrefundable. That’s it!

If we sent you the wrong spices just let us know as soon as you receive the package by emailing customercare@spicewallabrand.com. We’ll make sure we get you what you need ASAP and we’ll help you get that order back. Shipping’s on us.

REFUNDS

If you would like a refund for returned Spicewalla spices it will be issued once we receive the original, unopened item back in our spice cave. We’ll send you an email to let you know it arrived safe and sound.

If you paid with a CC it will be refunded back to the card used during checkout. If you have an account with Spicewalla we will credit your account.

 

Flavour Fiends Gift Basket Giveaway Rules

NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING.
1. Eligibility: Sweepstakes (the "Sweepstakes") is open only to those who enter by being signed up to receive SMS marketing from Spicewalla, and who are at least 13+ years old at the time of entry. The sweepstakes is open to the legal residents of the United States and is void where prohibited by law. Employees of Spicewalla (the "Sponsor") their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the Sweepstakes. The Sweepstakes is subject to all applicable federal, state and local laws and regulations. Void where prohibited.
2. Agreement to Rules: By participating, you agree to be fully unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of Spicewalla, as final and binding as it relates to the content. The Sweepstakes is subject to all applicable federal, state and local laws.
3. Sweepstakes Period: Entries will be accepted online starting on or about Oct 26, 2023 at 12:00 AM and ending Nov 30, 2023 at 11:59 PM. All entries must be received by Nov 30, 2023 at 11:59 PM. All times are (GMT-05:00) Eastern Time (US & Canada).
4. How to Enter: The Sweepstakes must be entered by subscribing or already being subscribed to receive SMS marketing from Spicewalla. The entry must fulfill all sweepstakes requirements, as specified, to be eligible to win a prize. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of Spicewalla. You may enter only once and you must fill in the information requested. You may not enter more times than indicated by using multiple phone numbers, identities or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of Spicewalla.
5. Prizes: The approximate retail value of the gift basket prize is $250. The prizes in each gift basket are: 1 Spicewalla Signature Blends 10 Pack, 1 Spicewalla T-Pain 3 Pack Wing Collection, 1 Spicewalla Gingerbread Hot Chocolate Blend, 1 Spicewalla Chai Pani Ginger Chai bag, 1 Graza “Sizzle” Extra Virgin Olive Oil, 1 Momofuku Chili Crunch Hot Honey, 1 Growee Curry Zucchini Dip, 1 bag of Poppy Handcrafted Popcorn Cinnamon Bourbon popcorn, 1 Big Spoon Chai Spice Peanut Butter, 1 bag of Doorsa snack mix, 1 bag of Legally Addictive Mexican Hot Chocolate, 1 bottle of Peepal People Peela Patakha Hot Sauce, and 1 Spring & Mulberry Mango Urfa chocolate bar. You are not guaranteed to win a prize and your chance of winning is dependent on the total number of eligible entries received. Actual/appraised value may differ at time of prize award. The specifics of the prize shall be solely determined by the Sponsor. No cash or other prize substitution permitted except at Sponsor's discretion. The prize is nontransferable. Any and all prize related expenses, including without limitation any and all federal, state, and local taxes shall be the sole responsibility of the winner. No substitution of prize or transfer/assignment of prize to others or request for the cash equivalent by winners is permitted. Acceptance of prize constitutes permission for Spicewalla to use winner's name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.
6. Odds: The odds of winning depend on the number of eligible entries received.
7. Winner selection and notification: Winners of the Sweepstakes will be selected in a random drawing under the supervision of the Sponsor. Winners will be notified via e-mail, or text at the e-mail address or phone number they entered the Sweepstakes with within five (5) days following the winner selection. Spicewalla shall have no liability for a winner's failure to receive notices due to winners' spam, junk e-mail or other security settings or for winners' provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the prize within 15 days from the time award notification was sent, or fails to timely return a completed and executed declaration and releases as required, prize may be forfeited and an alternate winner selected. The receipt by winner of the prize offered in this Sweepstakes is conditioned upon compliance with any and all federal and state laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY ANY WINNER (AT SPONSOR'S SOLE DISCRETION) WILL RESULT IN SUCH WINNER'S DISQUALIFICATION AS WINNER OF THE SWEEPSTAKES AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED.
8. Rights Granted by you: By entering this content you understand that Spicewalla, anyone acting on behalf of Spicewalla, or its respective licensees, successors and assigns will have the right, where permitted by law, without any further notice, review or consent to print, publish, broadcast, distribute, and use, worldwide in any media now known or hereafter in perpetuity and throughout the World, your entry, including, without limitation, the entry and winner's name, portrait, picture, voice, likeness, image or statements about the Sweepstakes, and biographical information as news, publicity or information and for trade, advertising, public relations and promotional purposes without any further compensation.
9. Terms: Spicewalla reserves the right, in its sole discretion to cancel, terminate, modify or suspend the Sweepstakes should (in its sole discretion) a virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the Sweepstakes. In such case, Spicewalla may select the recipients from all eligible entries received prior to and/or after (if appropriate) the action taken by Spicewalla. Spicewalla reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Sweepstakes or website or violates these Terms & Conditions.
Spicewalla has the right, in its sole discretion, to maintain the integrity of the Sweepstakes, to void votes for any reason, including, but not limited to; multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by sweepstakes rules; or the use of bots, macros or scripts or other technical means for entering. Any attempt by an entrant to deliberately damage any web site or undermine the legitimate operation of the sweepstakes may be a violation of criminal and civil laws and should such an attempt be made, Spicewalla reserves the right to seek damages from any such person to the fullest extent permitted by law.
10. Limitation of Liability: By entering you agree to release and hold harmless Spicewalla and its subsidiaries, affiliates, advertising and promotion agencies, partners, representatives, agents, successors, assigns, employees, officers and directors from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant's participation in the sweepstakes and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Promotion; (v) electronic or human error which may occur in the administration of the Promotion or the processing of entries.
11. Disputes: THIS SWEEPSTAKES IS GOVERNED BY THE LAWS OF United States AND North Carolina, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Sweepstakes, participant agrees that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or connected with this Sweepstakes, shall be resolved individually, without resort to any form of class action, exclusively before a court located in North Carolina having jurisdiction. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable attorneys' fees, other than participant's actual out-of-pocket expenses (i.e. costs associated with entering this Sweepstakes), and participant further waives all rights to have damages multiplied or increased.
12. Privacy Policy: Information submitted with an entry is subject to the Privacy Policy stated on the Spicewalla Web Site. Read the Privacy Policy here: https://www.spicewallabrand.com/pages/spicewalla-privacy-policy.
13. Winners List: For the names of the winners, please contact us at and in the body of the email type 'Please e-mail me the winners' list for the Spicewalla Sweepstakes.
14. Sponsor: The Sponsor of the Sweepstakes is Spicewalla, 29 N Market St Suite 500, Asheville, North Carolina, 28801, United States.
15. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, Twitter, Youtube, Pinterest, LinkedIn or Google. You understand that you are providing your information to the owner of this sweepstakes and not to Facebook, Twitter, Youtube, Pinterest, LinkedIn or Google.