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**EST. ORDER FULFILLMENT TIME: 2-5 BUSINESS DAYS BEFORE SHIPMENT**

Frequently Asked Questions

Orders

We would love to help you! For all inquiries about refunds, returns, damaged items or packages, or incorrect orders, shoot an email to customercare@spicewallabrand.com and we will handle your request on a case by case basis.

We want to make returns a simple and easy process with free returns within 30 days of delivery.

1. Your Spices must be unused and in their original packaging.
2. To get your return label, simply reach out to customercare@spicewallabrand.com and we’ll send you one right away.
3. If the item is damaged, please shoot us an email with photos so we can take care of it (and let our merchants know)
4. Gift cards are not eligible for returns.

Don’t worry, we got you! Contact us within 30 days of receiving your order at customercare@spicewallabrand.com. Include your name, order number, and any photos you can share of the damage. We’ll take care of it right away!

Yes! During check out you can choose to have your order shipped or to pick it up. You can pick your order up Monday through Friday between 9 am and 5 pm. When you arrive at our factory dial our Curbside Hotline: (828) 484-2594 and have your order number ready. A helpful Spicewalla will bring your order to your car!

We try to keep our fulfillment and shipment estimate information regularly updated on our site. You can find information about fulfillment and shipping times on our website header, in your cart, on the check out page, as well as in your order confirmation. Please feel free to email customercare@spicewallabrand.com if you have specific questions about your order.

Shipping

We offer free shipping on orders of $39 or more excluding international shipments. We ship with USPS and UPS.

Not currently, though we are in the process of searching for inexpensive international shipping options. Hang tight! We'll figure out how to get our spices abroad real soon!

Our products

Yes, all but three! We adhere to a strict and robust allergen safety program in our factory. Our Modena Balsamic Rub, Chaat Masala and Tandoori Masala do contain trace amounts of wheat. This is processed on some shared equipment, which we sanitize and test for allergens after each run.

We are not certified kosher, but our spices are free of unlisted ingredients and our facility is meat, nut, dairy and egg free.

Yes, we are a peanut-free facility! We do, however, process hazelnuts and coconuts. Additionally, we only purchase ingredients that have been peanut-free tested. We also have an allergen safety protocol that is followed during the production of your spices.

Spices come from living plants and deserve great care. At Spicewalla we order spices from around the world in small quantities to ensure they’re not sitting on shelves going stale. We roast, grind, and pack our spices by hand, to ensure freshness. Here’s how to care for your spices, herbs, and seasonings:

- Store them in a cool, dry place and keep them out of direct sunlight.
- Keep 'em tucked in their tin with that lid on tight so they stay fresh & tasty!
- Toast your whole spices lightly in a pan before using to activate their aroma and flavour.

Just like grains and other pantry staples, your spices won't technically "go bad", however they will lose their vibrancy and potency. We recommend using your Spicewalla products within 6 months to guarantee Superior Flavour. For reference, the bottom of your tin shows a "best by" date which is 3 years after the packing date.

Either option! Its your preference, the bag is only in the tin to stop spices like turmeric from escaping through the edges of the tin lid.

Small tins: 1.75” x 1.75” x 2.5” and have a 3oz liquid volume.
Big tins: 2 ⅜” x 2 ⅜”, 3” and have a 7oz liquid volume.

Company, etc

You can bet your buttons we do! We run sales throughout the year and don't retroactively apply sale prices to orders placed before the sale is live. To stay in the loop about sweet sales and spicy updates subscribe to our newsletter and follow us on social media.

You can sign up for the Spicewalla newsletters here. Looking for other ways to stay connected with Spicewalla? Follow @spicewalla on Facebook and Instagram to see our latest recipes, spice advice, ask questions, and be inspired!

Yes! We offer substantial discounts on bulk wholesale orders. Click here for our wholesale application. Email us at info@spicewallabrand.com if you have any specific questions regarding our wholesale initiatives.

We have two storefronts on the way! One is scheduled to open soon in Ponce City Market, Atlanta, Georgia.

The next is scheduled to open in Autumn 2022 on Wall Street, Asheville, North Carolina.

Not Currently. Due to COVID-19 we're taking extra precautions with the health and safety of our staff, therefore the factory is not currently open to customers and tours.