Frequently Asked Questions

Q: Do you have retail storefronts?
A: We currently don’t have a Spicewalla retail store. You can, however, purchase retail in the Chai Pani and Botiwalla restaurants.

Q: Do you ship internationally?
A: We do! We use UPS Worldship to ship internationally.

Q: Can we tour your magical Spice factory?
A: We’d love to show you our spice factory. Just shoot us an email at info@spicewallabrand.com or call 828-417-7010 to schedule a time to come by.

Q: Can we pickup our orders from your factory?
A: Yes, just select pick up during checkout. Our “dock” hours are from 10-3 M-F.

Q: I purchased a product I’d like to return. What’s the process?
A: If you purchased a Spicewalla item you would like to return here’s the deal:

- Let us know within 72 hours of receiving your package
- Must return within 15 days of purchase
- Must be unopened and in original packaging

Original shipping and handling fees are nonrefundable. That’s it!

If we sent you the wrong spices just let us know as soon as you receive the package by emailing info@spicewallabrand.com. We’ll make sure we get you what you need ASAP and we’ll help you get that order back. Shipping’s on us.

Q: How do refunds work?
A: If you would like a refund for returned Spicewalla spices it will be issued once we receive the original, unopened item back in our spice cave. We’ll send you an email to let you know it arrived safe and sound. If you paid with a CC, it will be refunded back to the card used during checkout. If you have an account with Spicewalla, we will credit your account.